Custom Collections
All collections in our custom section have been created from scratch, and personalized specifically for that bride and groom. This process can take more time since every aspect of the invitation suite is new, and tailored to each client.

All custom wedding invitation processes also apply for any custom work created such as baby announcements, thank you cards, save the dates, etc.

Consultation
The first step in the custom process is either an in-person meeting, or a phone call that allows us to talk to you about your specific needs. This is the time we collect information about you, color preferences, venue specifics, and what defines your personal style.

We also determine what type of suite you are looking for. Is it traditional with a twist? Super modern? A bit of both? This helps pave the way for design, and eliminate styles you know you don’t want to explore.

We also ask that you complete a wedding questionnaire so we know all the pertinent information about the wedding such as where, when, how many of everything you need, and a little bit more about you.

Deposits
At this time we are ready to start the process of creating a totally unique ensemble just for you. Since we are creating something so unique, we do request a non-refundable $250 deposit for any work to begin. You may cancel or terminate your contract with Fold (Invites) at any point prior to print production, but the deposit will cover any design time prior to that point.

Design Compositions and Approvals
Initial designs are typically created within one week of receipt of deposit. These designs are typically emailed or posted to our internal comp review system. The number of designs can vary, but typically four to five options of the invitation are created. Once a direction is established, the other pieces such as reception card and response card are created as well. An estimated quote for the design will be sent to you for review as well. Shipping costs are not included in print quotes.

This process does involve you, and your feedback. Up to three revisions will be made to suit your preferences. So, it could take between one to four weeks to finalize concepts.

A final suite of designs as PDFs are presented for your review and approval sign-off (via email, or fax).

A word of note regarding text: We do our best to help you with invitation and other enclosure wording, but final wording selection and review is your responsibility. We also try to catch any errors, misspellings, etc., but if Aunt Beatrice spells her name differently, we may not know to catch this. Therefore, once final sign-off is made, the text is considered final, and anything you may deem a mistake (unless it is non-text based) is not refundable or re-printable. So, we ask that you carefully review every word before signing off. Subsequent rounds of revisions will be billed at $50 per iteration.

Once we receive sign-off of final design, we request a 50% deposit of the total job cost.

Color Selection
We use the industry-standard Pantone color matching system. We always provide you the PMS colors that will be used for your job, should you want to check the Pantone book for the match (only hard copy swatch books provide realistic color samples). Keep in mind that electronic versions of files shown on different monitors all render color differently. Therefore, if you want the best indication of color, please reference a Pantone guide.

Printing
After initial deposit is received, we set the job up to be printed. We offer both letterpress and offset printing (see individual suites for these options).

Please expect a timeframe of 4-6 weeks from approval date to delivery of print. All invitation pieces are delivered unassembled. If special allowances need to be made for assembly, please let us know. Postage is also not included in any invitation suite.

Send-To Addresses
We do not offer print services for send-to addressing. However, we work with several calligraphers and letterers that can make your invitation suite that much more beautiful. We offer traditional and modern versions of lettering. We also offer address labels for an additional fee on some invitation suites (please call or email to inquire).

Advanced Envelope Delivery
Please let us know if you will need any of your envelopes delivered early to have them addressed independent of Fold (Invites). We can arrange to have envelopes printed first, so you have plenty of time to have them addressed or labeled. You will be charged an additional fee for shipping of envelopes separate for the rest of the job, and in some cases, an additional charge may be added if envelopes need to be sent as a rush.

Delivery of Print and Final Payment
A variety of shipping methods are available, and will be offered for delivery of your invitations. At the conclusion of the job, you can select your shipping method, and your invitation suite will be delivered to your preferred address. Payment for the balance of the job, plus shipping and any other additions are due at this time.

Cancellation
We do understand that things come up, and it may be necessary for you to cancel the job. Any cancellations prior to print will be charged a $300 cancellation fee (as well as your non-refundable deposit). However, no job that goes to print will be refunded or re-printed.

Payment Methods
We accept credit card payments with Visa, Mastercard, Discover, and American Express. We also accept electronic Paypal payments. Personal checks, and money orders are also accepted. All payments should be made to Fold (Invites).